## How it Works

### 01  
**Automatic Protocol Checks**  
Stop sifting through countless recordings and waiting weeks to find trends, achieve baseline QA on every call immediately.

### 02  
Audio Playback & Transcript  
Easily and seamlessly reference audio from any call on the same screen as the transcript and QA form.

### 03  
Custom Flags & Tags  
Quickly locate or be alerted of calls of interest based on customizable tags & protocols.

01

### High-Impact, Highlighted

Maintain real-time visibility into team performance, training gaps, and QA scores.

02

### Evaluate More, Faster

Prepared covers every call so you can save time and stop searching for needles in haystacks.

03

### Train &  
Retain

Get trainees signed off sooner, celebrate your strongest call-takers, and improve overall retention.

“Now…we’re in a place where we will be able to QA 100% of our calls. We will know exactly where we are, we can fix our own issues…and we’re doing that now!”  
Wayne Harris, Operations Manager, Baltimore 911

Discover the future of quality assurance on October 15th.