# Non-Emergency Triage
Relieve the burden of administrative calls to let call-takers focus on emergencies.

## How it Works

1. **AI Voice Assistant, Dynamic Caller Experience**  
   Dynamically converses with callers to quickly identify and act on their needs.

2. **Bilingual**  
   Natural-sounding AI that can carry a conversation in English or Spanish.

3. **Human-in-the-Loop**  
   Emergencies are seamlessly, immediately transferred to call-takers.

Watch video](https://www.prepared911.com/platform/non-emergency-triage#)

# Rethink Non-Emergency Calls
CEO Michael Chime and three 911 leaders discuss why Prepared's dynamic AI voice assistant can be, or already is, the solution for their agency's non-emergency call challenges.

### Eliminate Backlogs

When emergency call volumes are high, don’t lose call-taker time to the admin line.

### Bilingual Support

Community members get the help they need, whether they speak English or Spanish.

### One Source of Truth

See all call data, emergency and non-emergency, in a centralized platform on a single screen.

> “We have some SOPs that contain multiple level decision trees…with the Prepared system...we've been able to get the caller help in about a minute.”  
Michael Berry, Director, Summit 911